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Cummins Inc. Technical Support Manager (TSM) - On-Highway Business in New Hudson, Michigan

Technical Support Manager (TSM) - On-Highway Business


In this role, you will make an impact in the following ways:

  • Manages the technical support and training activities to support the sales of company products and services. Recommends product improvements to design staff in response to customer feedback.

  • Supports counterparts in strengthening their relations in customer partnerships.

  • Partners with sales force, customers, and potential customers regarding the resolution of technical or engineering issues that affect the sales, installation and utilization of the company's products.

  • Recommends changes in products and services that result in cost reductions and increased sales.

  • Provides sales force coaching focused on technical development.

  • Evaluates products and solutions based on customer requirements.

  • Participates in complex technical aspects of the sale.

  • Coaches and motivates technical support staff; provides guidance and direction on problems and issues; delegates works assignments considering employee skills and development needs.

  • Identifies department issues, problems, and opportunities to support continuous improvement initiatives.


To be successful in this role you will need the following:

  • 4 years of relevant work experience and customer facing experience required.

  • Proficient in Microsoft Office, specifically including Excel.

  • Core customers will be the on-highway market including MD/HD trucks, School bus, Motor Coach and Transit bus fleets supporting all Cummins current (diesel, natural gas, electric) and future products (hybrid, gasoline, hydrogen).

  • Territory includes Michigan and parts of Indiana. Preference is for candidate to reside centralized within the territory and within 50 miles of a major airport or distributor branch.

  • Travel is an expectation (>40%)

Education, Licenses, Certifications

  • College, university, or equivalent degree in engineering or a related subject required.

  • This position may require licensing for compliance with export controls or sanctions regulations.

Compensation and Benefits

Base salary rate commensurate with experience. Additional benefits vary between locations and include options such as our 401(k) Retirement Savings Plan, Cash Balance Pension Plan, Medical/Dental/Life Insurance, Health Savings Account, Domestic Partners Coverage and a full complement of personal and professional benefits.

Cummins and E-verify

At Cummins, we are an equal opportunity and affirmative action employer dedicated to diversity in the workplace. Our policy is to provide equal employment opportunities to all qualified persons without regard to race, gender, color, disability, national origin, age, religion, union affiliation, sexual orientation, veteran status, citizenship, gender identity and/or expression, or other status protected by law. Cummins validates right to work using E-Verify. Cummins will provide the Social Security Administration (SSA) and, if necessary, the Department of Homeland Security (DHS), with information from each new employee’s Form I-9 to confirm work authorization.


Primary Location United States-Michigan-Novi-US, MI, New Hudson, Cummins Bridgeway Corp and CPC

Job Type Experienced - Exempt / Office

Recruitment Job Type Exempt - Experienced

Job Posting Jul 28, 2022, 5:49:49 AM

Unposting Date Ongoing

Organization Distribution Business

Req ID: 220005MP