Cummins Inc. Technical Support Specialist - Filtration (South Pac) in Kilsyth, Australia
Technical Support Specialist - Filtration (South Pac)
Our culture believes in POWERING YOUR POTENTIAL . We provide global opportunities to develop your career, make your community a better place and work with today’s most innovative thinkers to solve the world’s toughest problems.
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We are looking for a talented Technical and Product Management Specialist with an understanding of diesel engine technology and associated componentry to join our Fleetguard Filtration team at our Kilsyth (VIC) branch.
In this role, you will make an impact in the following ways:
Act as the Fleetguard Warranty Administrator for the South Pacific region ensuring a seamless and efficient experience for customers.
Lead product trials, investigate application issues in the field, work directly with customers and the sales team to assist with tenders, application issues, warranty claims, quality issues, provide technical product expertise and knowledge, and deliver training on Fleetguard products and services.
Adapt and develop training content appropriate for the audience.
Maintain strong internal working relationships with the Product Management, Global Warranty and Quality teams and act as a conduit to ensure the Sales and Marketing Teams are kept informed about warranty claims, and product developments, introductions, and innovations.
Experience with automotive and/or hydraulic filtration products, and/or related diesel engine parts would be an advantage.
To be successful in this role you will need the following:
The ability to build strong customer relationships and delivering customer-centric solutions.
Build strong internal relationships and work collaboratively with others to meet shared goals.
Be accountable to meet deadlines/commitments.
Be able to develop and deliver multi-mode communications that convey a clear understanding of the unique needs of different customers.
Be able to simultaneously apply statistics, data validity, data visualization, and problem-solving approaches to effectively extract meaningful patterns and business insights.
Be able to solve problems by leveraging industry standard and Fleetguard product specific methodologies to determine the assignable cause within appropriate time constraints.
Applicants with hydraulic industry experience are encouraged to apply. Such experience would have substantial exposure with a variety of filtration types and applications that are not just limited to engine applications.
Compensation and Benefits
At Cummins, we are an equal opportunity employer dedicated to diversity in the workplace. Our policy is to provide equal employment opportunities to all qualified persons without regard to race, gender, colour, disability, national origin, age, religion, union affiliation, sexual orientation, veteran status, citizenship, gender identity and/or expression, or other status protected by law.
Primary Location Australia-Victoria-Melbourne-Australia, Kilsyth, Fleetguard BR 012
Job Type Experienced - Exempt / Office
Recruitment Job Type Exempt - Experienced
Job Posting Aug 13, 2023, 11:10:44 PM
Unposting Date Ongoing
Organization Cummins Filtration
Role Category Hybrid - Potential for Partial Remote
Relocation Package Eligible
Req ID: 230005FA